Shipping & delivery
Free tracked UK delivery and prepaid-import delivery to supported European destinations, with realistic estimates shown before checkout.
Every UK order includes free tracked shipping. International delivery rates are shown at checkout.
We use Royal Mail Tracked 24 in the UK and Royal Mail Postal Delivered Duties Paid (PDDP) services for supported European destinations.
You’ll get tracking, careful packaging, and a smooth delivery experience from dispatch to delivery.
Orders placed before 2:00 PM (GMT) on working days are usually dispatched the same day.
Orders placed after 2:00 PM, on weekends, or on UK bank holidays are usually dispatched the next working day.
Tracking details are emailed as soon as your order has been dispatched.
UK delivery is normally estimated at 1–2 working days after dispatch. Supported European destinations are normally estimated at 3–5 working days, depending on the country.
Delivery dates are aims rather than guarantees; customs checks and local public holidays can add time.
If a UK order has not arrived within 5 working days of dispatch, or an international order has passed its estimated window, please get in touch with us.
We’ll help you check tracking, raise an enquiry, or find a solution as quickly as we can.
We use Royal Mail Tracked 24 for most UK parcels. Supported European orders use an eligible Royal Mail PDDP tracked or standard service so normal import charges can be paid before delivery.
Orders placed before 2:00 PM (GMT) on working days are usually dispatched the same day. Later orders, weekend orders, and UK bank holiday orders are usually dispatched the next working day.
Once your order has been dispatched, tracking details are sent by email so you can follow the delivery.
If your tracking has not updated, or your order has not arrived within the expected delivery window, please contact us and we’ll help check it.
Tracking details are emailed as soon as your order has been dispatched. Check your inbox and junk folder if you cannot see the tracking email.
If your order has not arrived within 5 working days of dispatch, contact us and we will help check the tracking, raise an enquiry, or find the next best solution.
We currently ship to Austria, Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Spain, and Sweden.
Spain and Luxembourg PDDP orders are limited to parcels worth no more than EUR 150. The country selector and checkout show the destinations currently available.
For supported PDDP destinations, applicable import VAT and customs duty are calculated at checkout and Royal Mail bills those charges to Mio Collectables. You should not be asked to pay the same normal import charges at the doorstep when the order is processed with complete customs data.
Contact us as soon as possible. If the order has not been dispatched, we will do our best to update the address before it leaves us.
If your question is not covered here, you can contact us and we’ll help with delivery, tracking, dispatch timing, address details, or anything else related to your order.
